Overview

iHELP Solutions ("iHELP," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide to us, including when you request service, schedule an appointment, or communicate with us by phone, text message (SMS), or through our website.

Information We Collect

When you schedule an appointment or contact us, we may collect:

Your name
Phone number
Email address
Service address (for onsite appointments)
A description of the issue or service you're requesting

Cookies & Analytics

Our website uses Google Analytics to help us understand how visitors use our site, such as which pages are viewed and how visitors arrived at our site. Google Analytics uses cookies — small text files stored on your device — to collect this information anonymously in aggregate.

We do not use this data to identify you personally, and we do not share it with third parties for advertising purposes. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of our website.

For more information on how Google uses data when you use our site, see Google's Privacy & Terms page.

SMS / Text Messaging

If you provide your phone number when scheduling an appointment, you may receive text messages from iHELP Solutions related to your appointment, including:

One-time verification codes to confirm your booking
Appointment confirmations
Appointment reminders
Cancellation or rescheduling notices

Message frequency varies based on your appointment activity — typically no more than a few messages per appointment. Message and data rates may apply.

We do not sell, rent, or share your mobile phone number with third parties or affiliates for marketing or promotional purposes. Your phone number is used solely to provide the appointment-related services described above.

You may opt out of text messages at any time by replying STOP to any message you receive from us. You may reply HELP for assistance. For help, you can also contact us directly at (239) 399-6452 or help@ihelpsolutions.com.

How We Use Your Information

We use the information you provide to:

Schedule, confirm, reschedule, and manage your appointments
Communicate with you about your service request
Provide the IT support services you requested
Maintain accurate business and scheduling records

Information Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share information with service providers who help us operate our business (such as scheduling and calendar systems), solely for the purpose of providing service to you, and only to the extent necessary for that purpose.

Data Retention

We retain appointment and contact information for as long as reasonably necessary to provide our services and maintain business records, consistent with applicable law.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

iHELP Solutions
P.O. Box 25, Bonita Springs, FL 34133
Phone: (239) 399-6452
Email: help@ihelpsolutions.com