Acceptance of Terms

By using the iHELP Solutions ("iHELP," "we," "us," or "our") website, scheduling tools, or services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

Services

iHELP provides residential and business IT support services, including remote and onsite technical assistance, scheduled through our website, phone, or voice scheduling assistant. Pricing for services is listed on our Pricing page and is subject to change.

SMS / Text Messaging Terms

iHELP Solutions may send appointment-related text messages to customers who ask for them. Entering or giving us your phone number is not by itself consent to receive text messages. Consent is collected separately, in one of two ways:

Online scheduling form: When you book at ihelpsolutions.com/schedule, you tap "Send Verification Code" to have us text you a one-time 6-digit code, which confirms the number is yours. A separate checkbox, unchecked by default, lets you also opt in to confirmations, reminders, and cancellation notices. That checkbox is optional and you can complete your booking without ticking it.
Phone scheduling line: When you call (239) 399-6452, our scheduling assistant ("Oliver") asks whether it is okay to text you about the appointment, and only records consent if you say yes. If you decline, we will not text you and your appointment is booked as normal. The full script is published at ihelpsolutions.com/sms-consent-script.

Where you have opted in, messages may include verification codes, confirmations, reminders, and cancellation or rescheduling notices.

Message frequency: Varies based on appointment activity; typically a few messages per appointment.
Message and data rates may apply, depending on your mobile carrier and plan.
You can opt out at any time by replying STOP.
Reply HELP for assistance, or contact us at (239) 399-6452.
Carriers are not liable for delayed or undelivered messages.

For details on how we handle your phone number and other personal information, see our Privacy Policy.

Appointment Scheduling, Rescheduling, and Cancellation

Appointments scheduled through our website, phone, or voice assistant are subject to availability. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances. You may reschedule or cancel your appointment by calling us at (239) 399-6452 or through the appropriate option in our scheduling tools.

Pricing & Payment

Standard and after-hours/extended-hours rates are listed on our Pricing page and may vary by appointment type (remote or onsite) and time of day. Final pricing will be confirmed with you before your appointment is booked.

Limitation of Liability

iHELP provides IT support services on a best-effort basis. While we strive for high-quality service, we are not liable for indirect, incidental, or consequential damages arising from the use of our services, to the fullest extent permitted by law.

Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

Contact Us

Questions about these Terms? Contact us at:

iHELP Solutions
P.O. Box 25, Bonita Springs, FL 34133
Phone: (239) 399-6452
Email: help@ihelpsolutions.com